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2022 wage strategies: How contact centers can face the Great Resignation

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With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022. and elsewhere.

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Driving Digital Transformation in Aerospace & Defense: Recent Technology Trends

Epicflow

The technology allows A&D organizations to transform their manufacturing processes, improve safety, optimize customer service, system management, and, of course, transform military operations. This made it possible to overcome the drawbacks of additional manufacturing techniques, and increased efficiency of the process. .

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Saving ?osts in a Long-Term Perspective: How a Resource Management Solution Will Help You Gain More in the Long Run

Epicflow

Also, if a company decides to cut expenses but does nothing to increase operational efficiency, it may lead to delivering low-quality output and decreased customer satisfaction. 2] The thing is you can improve profitability and save money without taking aggressive cost-cutting measures. Why is that important during a crisis?