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Revitalize Your Vision for 2021

Makarios Consulting

Here’s where the rubber really meets the road: what are you going to do in the next 90 days? Metrics are vital for effective execution. To keep on track, you need to pay attention to relevant daily, weekly, monthly, quarterly, and annual metrics. What are your Rocks (quarterly priorities)? This is where you begin!

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Revitalize Your Vision for 2021

Makarios Consulting

Here’s where the rubber really meets the road: what are you going to do in the next 90 days? Metrics are vital for effective execution. To keep on track, you need to pay attention to relevant daily, weekly, monthly, quarterly, and annual metrics. What are your Rocks (quarterly priorities)? This is where you begin!

Metrics 52
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Happy (Disruptive) New Year!

Makarios Consulting

But 2020 was not a normal year … and 2021 is not going to be normal, either. If you are confronted with the necessity of making a major change in your business, here are four guidelines for leading change that will help make 2021 a great year. Yes, 2021 may be a year of disruption in your business.

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Happy (Disruptive) New Year!

Makarios Consulting

But 2020 was not a normal year … and 2021 is not going to be normal, either. If you are confronted with the necessity of making a major change in your business, here are four guidelines for leading change that will help make 2021 a great year. Yes, 2021 may be a year of disruption in your business.

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Why Employee Recognition Matters in Today’s Workplace

Rick Conlow

Through planning meetings, training, and coaching we ramped up the initiative. Link to Employee Well-Being: A survey conducted by Globoforce in 2021 found that 84% of employees felt recognized by their manager reported lower stress levels. You can learn and train yourself through individual initiative.

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EX = CX: How to create a thriving gigCX model

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According to a Pew Research Center report, “The State of Gig Work in 2021,” 9% of U.S. Providing interactive training, introducing them to internal staff, and including them in team meetings can make a difference. Measure the right behavior Make sure a gigCX worker’s performance metrics are aligned with the right results.

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2022 wage strategies: How contact centers can face the Great Resignation

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With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022.