Rick Conlow

AUGUST 21, 2023

Through planning meetings, training, and coaching we ramped up the initiative. Management set a fifteen percent goal for improvement. So, we implemented a recognition program for customer reps and management. It is about the relationship of employees with their individual managers and the company.

Training 69

Training Training Culture Leadership 69

Epicflow

APRIL 6, 2022

How can aerospace and defense organizations respond to present-day uncertainty and manage constant change? The technology allows A&D organizations to transform their manufacturing processes, improve safety, optimize customer service, system management, and, of course, transform military operations.

Trends 52

Trends Engineering Industry Training 52

1 to 1

DECEMBER 22, 2021

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? And the contact center industry is not exempt. Eliminate waste from operations.

Strategy 26

Strategy Strategy Strategy& Talent 26