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6 ways to renew (and stick to!) your CX vows

1 to 1

In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. In this step, you’ll want to build out the logistics, timeline, objectives, and metrics that will help your organization achieve CX success. your CX vows appeared first on 1to1 Media.

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How Blockchain Can Help Marketers Build Better Relationships with Their Customers

Harvard Business

Like digital platforms, social media, martech, fintech, and numerous other innovations, the spoils of blockchain may go to early adopters who commit to ruthless innovation. By 2020, it is estimated that ad-blocking adoption will cost publishers $35 billion. Remonetizing Media Consumption. Related Video. in the next years.

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How Ford Is Thinking About the Future

Harvard Business

. “We are getting pull from enterprises,” Ford Mobility head Marcy Klevorn said recently on a media conference call. Establish new rules, norms, and metrics. If Ford applied those same ROI expectations to its new logistics business, it would likely kill it before it has a chance to thrive.