2020, Benchmarking, Media and Sales - Management Consulting Connection

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2020

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The CMS Five-Star Quality Rating System is Changing. Here’s How to Stay on Top

1 to 1

FEBRUARY 22, 2021

Plans that are awarded four or more stars earn a 5% bonus on CMS payment benchmarks, as well as higher rebates which are used to provide better member benefits. McKinsey & Company estimated in a report that in 2020, MA plans in aggregate received around $12.2 in 2020 to 2 in 2021. billion in stars-related payments.

System

System How To Healthcare McKinsey

6 ways to renew (and stick to!) your CX vows

1 to 1

DECEMBER 13, 2021

In 2020, brands discovered how empathy can drive profitability and win lifetime loyalty, even during trying times. 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience? your CX vows appeared first on 1to1 Media. Are we keeping our CX vows to customers and employees?

Metrics

Metrics Tools Case Interview Strategy

The CMS Five-Star Quality Rating System is Changing. Here’s How to Stay on Top

6 ways to renew (and stick to!) your CX vows

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