Harvard Business
AUGUST 30, 2018
In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. They wanted to improve revenue, cost, risk, and customer satisfaction all at the same time. But we believe that by taking similar steps, the average organization can improve performance even further.
Harvard Business
JULY 8, 2016
Drucker Forum 2016: The Entrepreneurial Society. Displacement can be combatted in a number of ways, from process improvements to government trade actions, and cost advantages tend to be temporary sources of competitiveness, but disruption presents a more profound challenge. They have been displacers, not disrupters.
Harvard Business
AUGUST 2, 2018
” Even if you cannot change your circumstances, “you might be able to change the microenvironment in which you operate.” This made me more people-focused than process-focused, but it allowed for process improvements in the best way possible, by enabling people to excel.” It was held last August.
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