2016 Culture Operations Process Improvement 
Harvard Business
AUGUST 30, 2018
In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. They wanted to improve revenue, cost, risk, and customer satisfaction all at the same time. But we believe that by taking similar steps, the average organization can improve performance even further.
Harvard Business
AUGUST 2, 2018
” Even if you cannot change your circumstances, “you might be able to change the microenvironment in which you operate.” Perhaps “you are being suffocated by a culture that wants to keep you in a state of being perpetually obsessed with your career,” Petriglieri says. Challenge your assumptions.
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