Why This Health System Offers Refunds to Dissatisfied Patients
Harvard Business
NOVEMBER 16, 2016
In March of 2016 we expanded the refund program system-wide to include all patients and all forms of patient individual financial responsibility (copayment, coinsurance, and deductible). We correctly suspected that the media would find a degree of fascination with the story. We did a review and the care was adequate.”)
28 
Let's personalize your content