2011, Efficiency and Methodologies - Management Consulting Connection

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2011

Efficiency

Methodologies

How Avaya Turned Around Its Customer Ratings

Harvard Business

OCTOBER 25, 2016

In 2011 Avaya had a major likability problem, and the according market performance you would expect. Avaya’s 2011 Net Promoter Score (NPS) was in the 20s (on a scale of -100 to +100), suggesting that it would have a hard time keeping the customers it had, let alone grow on word of mouth.

Methodologies

Methodologies Agile Metrics Exercises

The More Senior Your Job Title, the More You Need to Keep a Journal

Harvard Business

JULY 7, 2017

A journal is an effective, efficient, private way to take a similar break. While that may be more efficient, the point of keeping a journal is not efficiency but to reflect and slow things down so that learning is maximized. The methodology offered here did not happen right way, but came after many trails and errors.

Journal

Journal Efficiency Guidelines Methodologies

How Avaya Turned Around Its Customer Ratings

The More Senior Your Job Title, the More You Need to Keep a Journal

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