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Improving the Patient Experience: People, Process, Place Model

Tom Spencer

The most commonly used measure of patient satisfaction is the Hospital Consumer Assessment of Healthcare Providers and Systems ( HCAHPS ). One example of a ‘process’ question, proposed by Eileen Malone at Mercury Healthcare Consulting, would be: “How often was the area around your room quiet at night?”. Conclusion. and Cmiel, C.

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Organizational Fitness for Growth: Five Insights for CEOs

Kates Kesler

We recently completed a study for the CEO of a very well known, global sports-apparel brand company. Our sports-apparel CEO had the right idea in challenging his team to think about the organization and ask: are we fit for growth, given our strategies going forward? Learning from Big Companies. How will we choose to compete?

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Top Consulting Firms

CaseInterview.com

It is known for its leadership in life sciences and healthcare. In 2008, it became the first global management consulting firm to reach carbon neutral status. LEK benefits and perks include healthcare (with dental and vision) and a 401k. Each office has its own traditions, which can include social clubs or sports.