Improving the Patient Experience: People, Process, Place Model
Tom Spencer
MAY 6, 2018
Through this survey patients answer approximately 32 questions regarding their inpatient stay. ASHE conducted a survey of facility managers in 2015, and found that roughly half were part of their respective hospital’s patient satisfaction committee. In 2015, hospitals either lost or gained 1.5% ASHE monograph. and Cmiel, C.
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