Harvard Business

JUNE 18, 2018

So healthcare leaders have long wondered: what’s the best way to change clinicians’ behavior and improve their quality and efficiency of care? Relying too heavily on financial incentives to boost performance can often lead to gaming of metrics (e.g.,

Healthcare 28

Healthcare Culture Guidelines Financial 28

Harvard Business

OCTOBER 21, 2016

Coca-Cola, for example, faced a water shortage in India that forced it to shut down one of its plants in 2004. Significant cost reductions can result from improving operational efficiency through better management of natural resources like water and energy, as well as minimizing waste. Attracting and Engaging Employees.

Study 28

Study Efficiency Productivity Operations 28

Harvard Business

JUNE 7, 2017

As part of our work researching high-performing primary care systems , we discovered a system-wide approach launched by Southern California Permanente Medical Group (SCPMG) in 2004 that unburdens primary care physicians. This enables them to review the work quickly and efficiently and follow up on any flagged issues.

Groups 28

Groups System Metrics Examples 28

Harvard Business

JANUARY 5, 2017

Like marketers, politicians obsess over messaging (what journalists would call “content”) and a few key metrics that historically have determined success: amount of television advertising, number of “foot soldiers,” intensity of get-out-the-vote operations, and voter demographics. Apple learned this the hard way.

Media 40

Media Advertising Metrics Productivity 40