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Getting Smart About Change Management

BCG

Turbulence is affecting more and more industries, more frequently and more severely. One industry that has been a huge beneficiary of all this turbulence is the change management industry. Over the past few years, the change management industry has been logging an average annual growth rate of 5%.

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Seth's Blog: Measuring without measuring

Seth Godin Blog

Seths most personal book, a look at the end of the industrial economy and what happens next. Member since 08/2003. As an organization grows and industrializes, it's tempting to simplify things for the troops. The Book Depository (Free Worldwide Delivery). CEO READ (Bulk Orders). IN STORES: Indie Bookstores. ONLINE: amazon.

Metrics 48
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Seth's Blog: The brand is a story. But it's a story about you, not about.

Seth Godin Blog

Seths most personal book, a look at the end of the industrial economy and what happens next. Member since 08/2003. In markets that aren't natural monopolies or where there are clear, agreed-upon metrics, how do we decide? The Book Depository (Free Worldwide Delivery). CEO READ (Bulk Orders). IN STORES: Indie Bookstores.

Metrics 55
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The Ultimate Question 2.0 Book Review

Management Consulted

The Net Promoter Score is a customer loyalty metric originally formulated by Fred Reichheld, Bain & Company, and Satmetrix in 2003. Because customers are key to bringing about this change, customer satisfaction metrics helps to see the true story. WHY READ IT? OVERALL SUMMARY & CONCLUSION.

Bain 100
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LGBT Equality Consulting Firms in the US (2019)

QEmploy

These include LGBT metrics, evaluation mechanisms, diversity training programs, as well as gender transition guidelines. In 2003, KPMG ‘s pride@kpmg network was established to enhance the recruitment, retention and career development of the firm’s LGBT partners and employees. Booz Allen Hamilton.

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How Streaming Is Changing Music (Again)

Harvard Business

Digitization has brought new strategic challenges, and falling revenue, to the industry. These metrics capture things such as critical acclaim and staying power in the eyes of listeners, focusing on how new and older music compare.) at its peak in 2003. The “Long Tail” Is Easier to Find and Cheaper to Make.

Metrics 28