Rick Conlow

AUGUST 21, 2023

Through planning meetings, training, and coaching we ramped up the initiative. Management set a fifteen percent goal for improvement. Companies that achieve top-tier ratings for employee morale and engagement report the following gains. For example, one of our clients wanted to increase sales results with existing customers.

Training 69

Training Training Culture Leadership 69

1 to 1

DECEMBER 22, 2021

With several outsourcing contact centers in 2021 reporting training class rates as low as 20% and above average stress levels , it’s no longer a question of how does the industry recruit quality employees, but how does it retain them? Meeting employee needs and equipping them with the right tools with be critical in 2022.

Strategy 26

Strategy Strategy Strategy& Talent 26

Harvard Business

SEPTEMBER 11, 2017

Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. Meet regularly to review common customer issues and build fixes into your product roadmap.

Metrics 47

Metrics Engineering Efficiency Operations 47

Harvard Business

OCTOBER 8, 2018

We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. And we must define new standards for humane technologies and implementation practices — an ecosystem of healing on par with quality, safety, and performance-improvement initiatives. In another example, Ronald A.

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

JUNE 8, 2017

Hospitals and individual participating physicians undergo a thorough and iterative evaluation process. Fewer than 5% of healthcare systems initially identified for participation in ECEN meet all of the quality requirements for consideration. Why was cardiac surgery ready and spinal surgery not?

Healthcare 28

Healthcare System Insurance Insurance 28