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A “Thing” That Really Works

The Fearless Marketer

This year I realized that a marketing thing I’ve always been good at was not something I was actually teaching to my clients. My first step was to implement this marketing thing even better to fill my next group program. Then I started teaching this marketing thing to the participants of the new program. And it worked wonders.

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How Avaya Turned Around Its Customer Ratings

Harvard Business

In 2011 Avaya had a major likability problem, and the according market performance you would expect. Too often, when Avaya delivered tailor-designed products and services for customers, the customer was not satisfied. The key to this transformation was an innovation approach common in the software industry: agile invention methodology.

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7 Factors of Great Office Design

Harvard Business

Because of its adaptation to an online visual format, our methodology was able to communicate to Adobe team members in a way that aligned with how they engage their end users — through imagery and through analytics. Since its 2005 founding, the marketing company had grown to over 1,100 employees.