Rick Conlow

AUGUST 21, 2023

The High Payoff of Employee Recognition Research shows employees with little, or no recognition exhibit decreased job satisfaction, higher turnover, lower productivity and engagement, and greater stress or burnout. This results in higher productivity, lower turnover rates, and 21% more profit.

Training 69

Training Training Culture Leadership 69

Harvard Business

SEPTEMBER 11, 2017

Your #1 focus at this stage is product-market fit. Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. What to do. What not to do. What to do.

Metrics 47

Metrics Engineering Efficiency Operations 47

Harvard Business

AUGUST 30, 2018

One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. In 2016 the leadership team of a national retail organization asked us to help boost their frontline performance. Another had an experiment on how to improve signage visibility.

How To 40

How To Retail Productivity Sales 40

Harvard Business

AUGUST 1, 2017

Platform companies invest in virtuous cycles to solve problems; more-traditional firms invest in process improvement to solve problems. Online recommendations, divorced from high-pressure sales pitches, proved an excellent gateway for industry customers to get up to speed on complex product lines. ” So they did.

Engineering 28

Engineering Company Data Enterprise 28