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So, you’ve built a new capability, but no one uses it! What gives?

Kates Kesler

She had hired top talent, built assets, and delivered high quality demonstration projects. Cari faces a common problem: An executive leadership team decides to build a capability critical to the company’s strategy and future success. But a year later they have little to show for it. Keep the complexity away from the client.

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Chief Ecosystem Officer – Taking Customer Centricity to the Next Level

Kates Kesler

Customer centricity is defined here as creating unique product value propositions and strategies to deliver against unmet customer needs. Many of our clients are asking how to utilize organization design mechanisms to take customer centricity to the next level.