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Chief Ecosystem Officer – Taking Customer Centricity to the Next Level

Kates Kesler

Customer centricity is defined here as creating unique product value propositions and strategies to deliver against unmet customer needs. Specifically, how can we ensure that we are appropriately looking ahead, curating market opportunities, and defining holistic responses to address the specific needs of our customers?

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So, you’ve built a new capability, but no one uses it! What gives?

Kates Kesler

Cari faces a common problem: An executive leadership team decides to build a capability critical to the company’s strategy and future success. They do all the right things: create a strategy, announce a leader, build and buy the talent needed, research and implement best practices, purchase new technology, and roll-out training.

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A.T. Kearney Interview & Culture

Management Consulted

Kearney’s digital business service aims to help these companies stay at the top of their game in the digital world – separating hype from potential digital disruptors & developing specific digital strategies designed around the company’s capabilities. Marketing & Sales. Innovation. Mergers & Acquisitions.