Kates Kesler

JUNE 29, 2020

We regularly work with CEO’s that are frustrated with leader behaviors that undermine enterprise strategy. Simple financial measures, like P&Ls, are an effective way to visibly drive leader accountability, yet they frequently do not match the complexity of today’s strategies.

Metrics 100

Metrics Sports Enterprise Comparison 100

Kates Kesler

MARCH 7, 2021

Where do we need leadership and management? . METRICS/REWARDS . . What metrics should we track? . F lexible talent pool s, including contingent la bor and external partnerships , are used to quickly ramp up/down based on demand. . Change management (CM) excellence. . Project management (PM) excellence.

Management 65

Management Enterprise Metrics Change Management 65

Kates Kesler

JULY 24, 2020

Talent problems are result of organization design decisions related to organization strategy and broader organization design issues. The Star Model provides a holistic view of to look at the diversity opportunity and it starts with strategy. Metrics and Rewards. They start with a discussion of Talent and Leadership.

Talent 65

Talent Metrics Accenture Development 65

Kates Kesler

JULY 22, 2020

Talent problems are result of organization design decisions related to organization strategy and broader organization design issues. The Star Model provides a holistic view of to look at the diversity opportunity and it starts with strategy. Metrics and Rewards. They start with a discussion of Talent and Leadership.

Talent 65

Talent Metrics Accenture Development 65

Harvard Business

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Start a knowledge base.

Metrics 46

Metrics Engineering Efficiency Operations 46