Rick Conlow

AUGUST 21, 2023

Through planning meetings, training, and coaching we ramped up the initiative. Management set a fifteen percent goal for improvement. Performance-Based Bonuses: Companies can implement performance-based bonus programs tied to specific targets or metrics. We thought they could do more. Finally, see Rick’s newest book.

Training 69

Training Training Culture Leadership 69

Harvard Business

AUGUST 30, 2018

One question that has long plagued organizations is how to improve performance among frontline workers, the people who actually drive customer experience. To show how it works, we’ll walk you through an example. For example, in one store, a challenge was how to get more walk-in customers. Shana Novak/Getty Images.

How To 34

How To Retail Productivity Sales 34

Harvard Business

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Here’s how I’d recommend shifting your thinking about customer success as you grow: Founding Stage (0–5 employees). What to do.

Metrics 47

Metrics Engineering Efficiency Operations 47

Harvard Business

OCTOBER 23, 2017

Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects. There are opportunities to capture information about the team involved, the population engaged in the change, how long it took to implement, what tactics were used, and so on.

Change Management 28

Change Management Data Company Management 28

Epicflow

SEPTEMBER 1, 2022

To get their support and approval, they need to understand what value an initiative will bring to their business, or how it’s supposed to solve an existing business problem. Why is it important, and how to compile a convincing business case? It increases the chances for meeting their requirements. . Problem description.

Management 52

Management Resources Analysis Software 52