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Research: When Retail Workers Have Stable Schedules, Sales and Productivity Go Up

Harvard Business

In study after study for over a decade, operations researchers have found that retailers understaff during peak hours. Managers could also use the app to post additional shifts. Not so: while some store managers expressed initial anxiety about the elimination of on-calls, virtually all managed just fine without them.

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How to Reduce Primary Care Doctors’ Workloads While Improving Care

Harvard Business

There is still a need for accountants and face-to-face meetings, but typically accountants now require such visits for only the more complicated cases that can’t be managed with software or a call. While some aspects of care clearly require doctor and patient to be in the same place at the same time, many demonstrably don’t.

How To 28