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How Avaya Turned Around Its Customer Ratings

Harvard Business

In 2011 Avaya had a major likability problem, and the according market performance you would expect. In particular, I’d like to focus on three things Avaya did that other companies can learn from: Treat Innovation as a Risk-Management Exercise. Avaya embraced innovation as a risk management exercise.

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7 Factors of Great Office Design

Harvard Business

To better understand how these work, try the exercise below on your own or with your team. ” There are a variety of ways you can use this exercise beyond one meeting. Since its 2005 founding, the marketing company had grown to over 1,100 employees.