Rick Conlow

JUNE 3, 2021

Over 80% of managers fail according to leadership derailment studies. The antidote to terrible teams is better leadership. With training for multiple process improvement action teams, they won the JD Power Award. Great team leaders creatively renew the energy and focus of this team, this takes reiteration.

Turnaround 52

Turnaround Training Training eBook 52

Rick Conlow

JUNE 3, 2021

Over 80% of managers fail according to leadership derailment studies. The antidote to terrible teams is better leadership. With training for multiple process improvement action teams, they won the JD Power Award. Great team leaders creatively renew the energy and focus of this team, this takes reiteration.

Turnaround 52

Turnaround Training Training eBook 52

Harvard Business

JUNE 6, 2018

I just took my company through an acquisition and found that even the smallest operational change can have a significant negative impact on both employees and customers. While keeping CX top of mind throughout the whole M&A process is challenging, the benefits are undeniable: It keeps your most coveted customers and your team intact.

Operations 34

Operations Culture Deloitte Accenture 34

Harvard Business

OCTOBER 8, 2018

.”) This allows leaders to focus on their team members’ well-being and to measure the impact of new processes, technologies, and care models on the well-being of physicians, nurses, and staff. They also enable them to make changes as-needed before fatigue and frustration are imbedded within a system’s operations and culture.

Metrics 28

Metrics System Healthcare Culture 28