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Scaling Customer Service as Your Startup Grows

Harvard Business

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Don’t optimize for efficiency. Your business model is still in flux, and flexibility is more valuable than efficiency and cost savings.

Metrics 50
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How Companies Are Benefiting from “Lite” Artificial Intelligence

Harvard Business

At the less-expensive end is a knowledge-based approach that organizes data and language into highly malleable and helpful blocks of information. But companies and government agencies are starting to find plenty of places where knowledge-based tools can make a huge difference. Insight Center. Sponsored by Accenture.

Company 28
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A.T. Kearney Interview & Culture

Management Consulted

Marketing & Sales. Thus, they work towards creating or upgrading current purchasing processes to enhance efficiency and maximize savings. There are 4 capabilities to A.T. Kearney’s innovation practice: collaborative innovation, innovation portfolio management, innovation strategy and R&D performance strategy.

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When to Decentralize Decision Making, and When Not To

Harvard Business

We find it useful to start with four qualities most executives want their organizations to have: responsiveness, reliability, efficiency, and perennity (e.g., sales, procurement, recruiting, regulatory affairs) and the accountability for proper execution at that level. Efficiency through syndication. Minimum efficient scale.