Harvard Business

SEPTEMBER 11, 2017

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Here’s how I’d recommend shifting your thinking about customer success as you grow: Founding Stage (0–5 employees). What to do.

Metrics 49

Metrics Engineering Efficiency Operations 49

Harvard Business

OCTOBER 23, 2017

Organizations often seem obsessed by measuring fractional shifts in operational performance, capturing data on sales, inventory turns, and manufacturing efficiency. Although projects have unique features, there are many similarities between process improvement, system change, M&A, and reorganization projects.

Change Management 28

Change Management Data Company Management 28

Epicflow

SEPTEMBER 1, 2022

To get their support and approval, they need to understand what value an initiative will bring to their business, or how it’s supposed to solve an existing business problem. Why is it important, and how to compile a convincing business case? This is when a business case document is required. Let’s figure it out in the article. .

Management 52

Management Resources Analysis Software 52