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DECEMBER 22, 2021

In the face of the Great Resignation, industries across every sector are faced with a harsh reality: give your employees a healthy and productive work environment or they will leave you. In order to foster and retain talent, here are 4 strategies that can used to create a healthier and more cost-effective contact center environment.

Strategy 26

Strategy Strategy Strategy& Talent 26

Rick Conlow

AUGUST 21, 2023

In the battle for talent in an increasingly complex, disruptive, and competitive world, organizations cannot afford to miss this point. This results in higher productivity, lower turnover rates, and 21% more profit. Employee recognition is an often-undervalued approach. When executed well it elevates engagement and retention.

Training 69

Training Training Culture Leadership 69

Harvard Business

OCTOBER 23, 2018

Jetta Productions/Getty Images. has lost what Harvard Business School’s Willy Shih calls the “ industrial commons ”: indispensable production skills and capabilities. has lost what Harvard Business School’s Willy Shih calls the “ industrial commons ”: indispensable production skills and capabilities.

Engineering 37

Engineering Government Automotive Research 37