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RECRUITING AND HIRING WINNERS: 11 Excellent Tips

Rick Conlow

Your success as a manager is often linked to whether you are recruiting and hiring winners. Today, excellent talent is working. Recruiters and managers need to understand good selection practices. That is to say, they are methodical about finding talented people. In addition, they invest in their development and training.

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Contact center workforce 101: IVR vs. chatbots vs. agents

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A well-trained associate or agent is suited for both simple and complex interactions, but the human touch is always needed for the latter. Outsourcing: Which shore is right for you : Explore this ebook to learn the benefits of recruiting talent across the globe. The best fit.

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