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RECRUITING AND HIRING WINNERS: 11 Excellent Tips

Rick Conlow

Your success as a manager is often linked to whether you are recruiting and hiring winners. Recruiters and managers need to understand good selection practices. In addition, they invest in their development and training. Then, they are haphazard about their training and coaching efforts. Turnover is a pain.

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Maximize Employee Retention by Mentoring “Spirited Patriots”

Rick Conlow

As a result, managers and companies are desperate to recruit and retain employees. That means redefine the lifecycle of an employee in your organization from recruiting to retiring. Then, prioritize training and coaching your managers how to become better managers. If you must do it now, you should have done it before.

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Contact center workforce 101: IVR vs. chatbots vs. agents

1 to 1

A well-trained associate or agent is suited for both simple and complex interactions, but the human touch is always needed for the latter. Outsourcing: Which shore is right for you : Explore this ebook to learn the benefits of recruiting talent across the globe. The best fit.

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Positioning Yourself As The Expert — How To Develop A Consulting Voice That Clients Will Listen To with Ron Carucci: Podcast #21

Consulting Success

I studied arts and it was my initial formal training. During some of the conversation afterwards, one of the young American military personnel, probably not much older than me, stood up in the conversation and he very emotionally, in a very heartrending way said, “I’m just so tired of being trained to hate.”