Kates Kesler

MARCH 7, 2021

Local (business unit and operational function) teams have embedded practitioners that know the work of the unit and can build local relationships. . Communities of practice develop common guidelines, methods, and processes to maintain a consistent quality standard and avoid duplication of efforts. METRICS/REWARDS . .

Management 65

Management Enterprise Metrics Change Management 65

Kates Kesler

APRIL 7, 2022

The network is connected through lateral integrators such as communities of practice, shared metrics, or formal integrator roles. It typically is a set of roles at the center and dedicated or aligned roles in the operating units. We worked with a large oil and gas company with operations spread across North America. An Example.

Agile 65

Agile Enterprise Metrics Talent 65

Harvard Business

SEPTEMBER 11, 2017

Don’t obsess over metrics like inquiry volume or time to close tickets. Set up post-interaction NPS so you can tell if someone is still upset even after an issue is “solved,” start tracking the volume and quality of requests coming in along with metrics relating to revenue (i.e., Start a knowledge base.

Metrics 46

Metrics Engineering Efficiency Operations 46

Harvard Business

JULY 19, 2016

At the high end of artificial intelligence are systems like cognitive computing that are allowing driverless cars and other machines to develop the capacity to learn from their experiences in the world — by incorporating nuances, remembering outcomes, and adapting to mistakes. (A First, let’s get our bearings. Insight Center.

Company 28

Company Knowledge Base Insurance Insurance 28