Consulting Matters

APRIL 24, 2020

After eight years of service, I left and worked at a couple of commercial nuclear power plants and earned a project management certification and a Master Black Belt Lead Sig Sigma process improvement black belt, along with my engineering degree. But what I really enjoyed doing was – I’m really kind of that in-between guy.

Interviews 156

Interviews Company Marketing Operations 156

Harvard Business

OCTOBER 18, 2016

Thus not surprisingly, lots of leaders say they want to encourage their employees to speak freely, whether it’s by offering creative new ideas, identifying process improvements, or even calling out unethical behavior. We collected data from employees across a wide array of different industries in Belgium.

Construction 28

Construction Culture Process Improvement Research 28

Harvard Business

SEPTEMBER 11, 2017

There are three very common shiny objects that derail customer success efforts in the early stage: Process improvements to issue routing, issue classification, and automated responses seem reasonable. Before you hire a data scientist or implement expensive machine learning software, have a face-to-face conversation with 15 customers.

Metrics 46

Metrics Engineering Efficiency Operations 46