Rick Conlow

AUGUST 21, 2023

Culturally engrained employee recognition and appreciation matters in today’s workplace. Through planning meetings, training, and coaching we ramped up the initiative. Management set a fifteen percent goal for improvement. When executed well it elevates engagement and retention. We thought they could do more.

Training 69

Training Training Culture Leadership 69

Harvard Business

OCTOBER 8, 2018

We need to build an intentional, human-centered culture and approach burnout and well-being comprehensively — aligning them with other organizational priorities. We need a metric for humanity to evaluate the human capacity and connection among caregivers and patients. Today, he rarely meets in person with doctors.

Metrics 28

Metrics System Healthcare Culture 28

Harvard Business

SEPTEMBER 11, 2017

Customers are integral to this process because they provide feedback, and every member of your team should be answering support requests, meeting with customers, and thinking about how to build a product that suits the needs of the market. Meet regularly to review common customer issues and build fixes into your product roadmap.

Metrics 47

Metrics Engineering Efficiency Operations 47

Harvard Business

OCTOBER 23, 2017

This data can then feed into a predictive model, helping us know with precision the actions that are going to accelerate adoption of a new practice, process, or behavior by a given employee group. Developing these sorts of metrics will not be quick or easy. Automating the dashboard can make it more transparent and objective.

Change Management 28

Change Management Data Company Management 28

Harvard Business

AUGUST 30, 2018

Each store also had a weekly 45-minute meeting for teams to review their past performance and experiments, without shame or blame, in the spirit of generating new ideas. While experimentation is focused on learning strategic or process improvements, it is equally important to manage the pace of learning through apprenticeship.

How To 41

How To Retail Productivity Sales 41

Harvard Business

JUNE 8, 2017

Hospitals and individual participating physicians undergo a thorough and iterative evaluation process. Fewer than 5% of healthcare systems initially identified for participation in ECEN meet all of the quality requirements for consideration. Why was cardiac surgery ready and spinal surgery not?

Healthcare 28

Healthcare System Insurance Insurance 28