article thumbnail

What is consulting?

Tom Spencer

In the methodology upheld by Kennedy as well as Consultancy.org, Management Consulting is a collective term used for all services that fall under Strategy Consulting, Operations Consulting and HR Consulting. Operations Consultants: Operations consultants are consultants who help clients improve the performance of their operations.

article thumbnail

Data Can Do for Change Management What It Did for Marketing

Harvard Business

Housing market price changes can be more accurately predicted from analysis of Google searches than by a team of expert real estate forecasters. One area so far relatively untouched is change management. But before that can happen, we have to understand why data has failed to catch on in change management to date.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

List of strategy consulting firms in Hong Kong

Tom Spencer

Established in 1989, Accenture operates in more than 120 countries worldwide. Accenture is a global management consulting, technology services and outsourcing company. Founded in 1983, A&M operates in 38 cities worldwide. Applied Value offers strategy, finance, and operations management services.

article thumbnail

7 Questions to Ask Before Your Next Digital Transformation

Harvard Business

Such a high failure rate isn’t surprising, as leaders are trying to create entirely new competencies and wedge them into an organization with strong legacy cultures and operating models. While most executives are pros at managing change, digital transformation is a much deeper change than the usual process or system update.

article thumbnail

The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

From building cross-functional customer segment units to creating additional teams that cut across merchandizing, store operations, and segment owners, senior leadership at Best Buy saw to it that the entire organization embraced an outside-in approach. Q: How long does this process generally take? And what are the benchmarks of success?