Change Management Information Technology Insurance Management 
Harvard Business
JULY 19, 2016
For example, Allstate Business Insurance, a division of Allstate Insurance, used the tools to develop a virtual assistant known as ABIe (pronounced “Abby”) to answer questions from its 12,000 agents. Enter ABIe (shorthand for the Allstate Business Insurance Expert), which my firm helped develop.
Harvard Business
DECEMBER 14, 2016
The consensus is the challenges facing them will be daunting and organizations will be strained to finance and manage it. The transformation will necessitate substantial investments in finance, technology, human capital, operations, and infrastructure, and a substantial disinvestment of legacy resources in these areas.
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