Small Steps or Big Steps: What’s the Right Way to Begin Improvement?
Markovitz Consulting
JULY 11, 2017
People are likely to defer to the suggestions and lead of the workshop leader and install the standard “lean tools” without full understanding of how they work or what effect they will have on the process and people dynamics.[as as a result], when new issues come up, they are going to revert to what they know.
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