article thumbnail

The Importance of Project Risk Management for A&E Firms

Progressus

Lack of supporting documentation. Economic conditions and market dynamics are continually changing and must be considered when referencing historic data. Lack of Change Control: You can expect there to be a degree of scope creep in most projects, therefore it is important to design a process to manage these changes.

article thumbnail

The Outside-In Approach to Customer Service - SPONSOR CONTENT FROM HBS EXECUTIVE EDUCATION

Harvard Business

But this misses an important piece of the story that is documented in Reorganize for Resilience. The company applied the same concerted effort toward serving other valuable customer segments it had discovered, including small business owners and music aficionados.