Asamby Consulting

NOVEMBER 4, 2022

To understand the value that operations consulting generates, let's look at some example ROIs below. Here are some examples for the field of process improvement. Assuming you're doing tax returns for you clients and develop a tool to speed up information and document collection. Provided you have the leads.

ROI 52

ROI Small Business Operations Consulting 52

Progressus

NOVEMBER 10, 2023

Like KPIs, critical success factors play a key role in setting goals and driving improvements – but they’re far from interchangeable. For example, if your CSF is improving service quality, you might use KPIs like average resolution time, first-time fix rate, or customer satisfaction scores to understand how you’re performing in this area.

Agile 52

Agile Tools Data Talent 52

Tom Spencer

MAY 18, 2015

Tom: Do you think that short term financial metrics are part of the problem in developing long term strategy? Nokia is a very good example of a company [that was dominated by this kind of myopia]. So Nokia had the technology to develop and produce an iPhone several years before Apple released it? HP is an example.

Metrics 60

Metrics Financial Cash Flow Process Improvement 60