Asamby Consulting
NOVEMBER 4, 2022
To understand the value that operations consulting generates, let's look at some example ROIs below. Here are some examples for the field of process improvement. If you pay a consultant the same 5,000 USD for that process improvement, you'd have a 400% ROI right away. Provided you have the leads.
Progressus
NOVEMBER 10, 2023
Like KPIs, critical success factors play a key role in setting goals and driving improvements – but they’re far from interchangeable. For example, if your CSF is improving service quality, you might use KPIs like average resolution time, first-time fix rate, or customer satisfaction scores to understand how you’re performing in this area.
Tom Spencer
MAY 18, 2015
Nokia is a very good example of a company [that was dominated by this kind of myopia]. HP is an example. One of the ideas that I’ve been thinking about recently is that financial metrics are basically designed to evaluate how much you are getting out of a company, your cash flow take from the company.
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