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Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

OCTOBER 23, 2017

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. The program fit well into the hospital’s brand as an expensive but high-quality care center with the best talent, technologies, and service.

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The Right Way to Check Someone’s References

Harvard Business

JULY 29, 2016

Case Study #1: Solicit feedback from team members to focus your questions. “By the time we talk to references, we are fairly certain that we want to hire the candidate,” he says. .” Case Study #2: Think about the role’s priorities and ask for specific examples.

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Case Study: Are Our Customer Liaisons Helping or Hurting?

The Right Way to Check Someone’s References

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