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Case Study: Are Our Customer Liaisons Helping or Hurting?

Harvard Business

Editor's Note This fictionalized case study will appear in a forthcoming issue of Harvard Business Review, along with commentary from experts and readers. It took several meetings to convince them that he didn’t know what he was talking about.” “One possibility is to do more training,” Amrita suggested.

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Before Day 1: Taking Advantage of the In-Between

Tom Spencer

This could be a good time to learn a new language, so you can use it on a future work trip. You were probably practicing case studies daily, so it should be easy to replace this daily discipline with practicing a new language every day. This is your chance to try something new, meet new people, and enjoy your time.

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How to Manage Managers

Harvard Business

When you’re managing managers, your responsibilities are two-fold: you need to make sure they’re producing good work (as with any employee) and that they’re effectively supporting their teams. Do you need to provide training? People are watching all the time,” says Finkelstein.

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How to Get an Employee to Work Faster

Harvard Business

” Yet scaring people into speeding up will only end up backfiring, says Elizabeth Grace Saunders, a time coach and the founder of Real Life E Time Coaching & Training. Your employee might be struggling with a new task, or be so much of a perfectionist that she’s devoting too much time to certain projects.

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