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Three C’s Framework

Tom Spencer

The Three C’s Framework may prove extremely valuable for consulting case questions. For example, a doctor may prescribe medicine, paid for by an insurance company, and used by the patient. Relevant performance metrics might include profit margins, net income, and return on investment. (Source: Flickr ). Customer Segmentation.

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The Fundamentals of Leadership Still Haven’t Changed

Harvard Business

The challenge, she said, was that these managers were highly proficient in their own disciplines such as finance, marketing, research, clinical care, and insurance reimbursement — and had demonstrated that they could manage people in these areas — but she needed them to be “bigger” leaders.