Remove Benchmarking Remove Recruitment Remove Resources Remove ROI
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How My Company Created an Apprenticeship Program to Help Diversify Tech

Harvard Business

In January 2017 we partnered with Colleen Showalter from the local Boys and Girls Club (BGC) in Portland, Oregon, and asked if they would help us recruit new talent, ages 18 and above, from underrepresented groups. They recruited a group of 30 individuals, ages 18-20, who expressed interest in the program.

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6 ways to renew (and stick to!) your CX vows

1 to 1

Yes, tracking metrics will help to prove ROI to key stakeholders throughout your organization, but it will also likely reveal additional aspects of your CX transformation strategy that require adjustments. 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience?

Metrics 26