Harvard Business

NOVEMBER 2, 2018

We believe that investing in our local community is the moral thing to do, but what’s the cost and ROI of program like this? That’s a saving of $1.323M or an ROI of 894%, and you’ll create a diverse team, which is proven to generate more profit.

Company 30

Company Recruiting Recruitment ROI 30

Harvard Business

DECEMBER 28, 2016

There is place in the world for performance benchmarking survey metrics like net promoter score (NPS). Let them demonstrate value to earn more resources. There are many obstacles and detours that can prevent full ROI from your CX program. But the more they know about each, the more effective the program will be. Empowerment.

Metrics 29

Metrics Data ROI Benchmarking 29

1 to 1

DECEMBER 13, 2021

Yes, tracking metrics will help to prove ROI to key stakeholders throughout your organization, but it will also likely reveal additional aspects of your CX transformation strategy that require adjustments. 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience?

Metrics 26

Metrics Tools Case Interview Strategy 26

Harvard Business

SEPTEMBER 11, 2014

There’s a similar assumption underlying much of the discussion around how to measure the return on marketing investment, where it seems to be tacitly accepted that attitudinal insights are insufficient at senior decision-making levels, and behavioral insights represent today’s benchmarks.

Survey 28

Survey Pharmaceuticals ROI Benchmarking 28