1 to 1

MAY 26, 2022

It encompasses data mining, data visualization, performance benchmarking, and descriptive analytics—techniques for parsing data to generate reports, performance measures and trends to reveal insights and make better business decisions. Business intelligence answers the questions, “who are our most valuable/least valuable customers?”

Data 26

Data Tools Sales ROI 26

Harvard Business

NOVEMBER 2, 2018

In January 2017 we partnered with Colleen Showalter from the local Boys and Girls Club (BGC) in Portland, Oregon, and asked if they would help us recruit new talent, ages 18 and above, from underrepresented groups. They recruited a group of 30 individuals, ages 18-20, who expressed interest in the program.

Company 37

Company Recruiting Recruitment ROI 37

Harvard Business

JANUARY 4, 2018

Second, the ABU team is paid using variable compensation, based on projects that have been fully implemented and based on their ROI. Recruited employees had: (1) significant quantitative strength; (2) negotiating skills and diplomacy; (3) the ability to communicate with the business lines; and (4) entrepreneurial instincts.

Company 28

Company Recruiting Recruitment Financial 28

1 to 1

DECEMBER 13, 2021

Yes, tracking metrics will help to prove ROI to key stakeholders throughout your organization, but it will also likely reveal additional aspects of your CX transformation strategy that require adjustments. 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience?

Metrics 26

Metrics Tools Case Interview Strategy 26