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How to Transform Positive Thinking into Positive Living

Rick Conlow

Networks subtly tell us we aren’t good enough with over 15 minutes of commercials per hour telling us how we can improve our lives if only we had their products. Do you want to benchmark your career with the habits of highly successful people? We work less, watch over 4 hours of TV a day or cell phones, and the trend is up.

How To 115
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6 ways to renew (and stick to!) your CX vows

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Further down the measurement food chain, it’s also important to measure deeper metrics like customer retention, brand loyalty, revenue growth—and from a workflow perspective, productivity, efficiency, and customer response times. 3 questions to ask during this step: What metrics will you use to benchmark and improve the customer experience?

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