Banking Operations Process Improvement Training 
Tom Spencer
MARCH 21, 2020
Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. You are not transparent or operate in bad faith.
Tom Spencer
MARCH 21, 2020
Over time, the executives get so engrossed in running the day to day operations of the business that they forget that the purpose of the business is to serve it’s customers. The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. You are not transparent or operate in bad faith.
Harvard Business
AUGUST 2, 2018
” Even if you cannot change your circumstances, “you might be able to change the microenvironment in which you operate.” This made me more people-focused than process-focused, but it allowed for process improvements in the best way possible, by enabling people to excel.”
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