Banking Management Process Improvement Training 
Tom Spencer
MARCH 21, 2020
The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. One of the big five banks in Canada, Scotiabank, has outsourced printing of cheques to an external vendor called D+H. From airlines to banks we experience this all the time. Employees need to want to be helpful.
Tom Spencer
MARCH 21, 2020
The customer service reps must not be trained enough or must be unhappy with their job to behave in this manner. One of the big five banks in Canada, Scotiabank, has outsourced printing of cheques to an external vendor called D+H. From airlines to banks we experience this all the time. Employees need to want to be helpful.
Harvard Business
AUGUST 2, 2018
” With this in mind, over time, Joel changed his management style. “No longer was I focusing solely on what I could get done as a manager,” he says. This made me more people-focused than process-focused, but it allowed for process improvements in the best way possible, by enabling people to excel.”
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