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Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

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JUNE 1, 2021

Industries that can particularly benefit from automation run the gamut: retail, healthcare, automotive, government, communications, travel and hospitality, financial services, and insurance. And RPA can help employees across the board in an organization: customer care, sales, finance, HR, supply chain, IT, and procurement.

Software 26
Software Turnaround Automotive ROI 26
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A fast-evolving CX landscape reveals opportunities and challenges for brands

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NOVEMBER 22, 2023

CX leaders are grappling with the rapid rise of AI tools, the need to embrace digital while maintaining a human touch, growing associate burnout, and continual pressure to cut costs and demonstrate ROI wherever they can. But it makes sense for brands to prioritize ROI over KPIs, said Denby, speaking as part of a panel.

ROI 26
ROI Automotive Fashion Efficiency 26
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