Remove Automotive Remove Efficiency Remove ROI Remove Sales
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Attended vs. Unattended RPA: It Doesn’t Need to be an Either-Or

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Streamlining Efficiency. Industries that can particularly benefit from automation run the gamut: retail, healthcare, automotive, government, communications, travel and hospitality, financial services, and insurance. Brands can achieve triple digit ROI from RPA and other CX automation tools. Most likely, the answer is: both.

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A fast-evolving CX landscape reveals opportunities and challenges for brands

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CX leaders are grappling with the rapid rise of AI tools, the need to embrace digital while maintaining a human touch, growing associate burnout, and continual pressure to cut costs and demonstrate ROI wherever they can. But it makes sense for brands to prioritize ROI over KPIs, said Denby, speaking as part of a panel.

ROI 26