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Scaling Customer Service as Your Startup Grows

Harvard Business

Along the way, I’ve talked to hundreds of founders, sales and marketing leaders, customer success VPs, and front-line reps about how to build a customer-first SaaS organization. Your #1 focus at this stage is product-market fit. Meet regularly to review common customer issues and build fixes into your product roadmap.

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How the U.S. Can Rebuild Its Capacity to Innovate

Harvard Business

Jetta Productions/Getty Images. From automotive to semiconductors to pharma to clean energy , America’s innovation centers have shifted east, offering growing evidence that the U.S. firms have long had a simple mantra: “Invent here, manufacture there.” It’s that the U.S. based companies.

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What a Changing NAFTA Could Mean for Doing Business in Mexico

Harvard Business

The possibility of a contentious renegotiation of the North American Free Trade Agreement (NAFTA) has led to delayed or canceled investments in what has been one of Latin America’s most economically stable markets. So, if a company manufactures products in Mexico to export to Canada and the U.S. Renegotiating NAFTA.