Harvard Business
MAY 4, 2018
In the online program we run to help working professionals develop more productive work behaviors, about half of our participants have agreed with the statement: “I’m sure I could get more done in less time, but the quality of my work would go down.” The relationship between reduced quality and working more is not new.
Management Consulted
AUGUST 28, 2013
After he graduated from Northwestern University (Chicago, IL), he developed the idea that companies would become more successful if they called on someone outside of their organization to offer expert, unbiased advice. This idea became a theory, and he developed a practice. Automotive. How did he think up such a career?
Harvard Business
JULY 31, 2018
Conversational IVRs (interactive voice response) and chatbots promise to route customers to the right service flow faster and more accurately when factoring in emotions. Systems that provide a targeted emotional analysis for learning purposes.
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